Jan 07: When I tried to check that all was well a few days before my exit date, I was referred to JPAC and told that all my pension paperwork had been lost and that a resubmitted pension and gratuity application would take at least a month to process (after which it would take another month to be actioned). I failed to actually pin anyone down to check progress as JPAC don't hold your records (the operator can pass messages to the Pensions Agency but you can't actually ring anyone there). However, my full gratuity arrived promptly within a week of my departure. According to the Pension Agency guy that eventually rang me back a week or so later, JPAC don't know anything about pensions!
Looks like most people get theirs on time - just pray you're one of the lucky ones.
N Joe