Air France Dublin - LCY 01/07 - undercarriage emergency
Hi guys,
Quick query for you. My girlfriend flew from Dublin to LCY yesterday with Air france and had a bit of a nightmare trip. The flight was due to leave at 17:25ish, but was initially cancelled due to a technical fault. They then fixed it and the plane left at almost 21:00 (she was a bit vague with the time). On the approach to LCY the plane developed an undercarriage fault, and the plane had to make an emergency diversion to Stansted, landing very roughly indeed (she’s a frequent enough flyer to know the difference between a landing and a rough landing!) and then taxied off while being escorted by fire engines. They were then kept on the plane till the risk of fire had been eliminated, and then disembarked. Although Air France provided a bus to London Liverpool Street, they didn’t get there till long gone midnight, and she had to find a cab to get her home.
She’d like to write to Air France for two reasons – firstly to compliment them on the very high levels of professionalism displayed by the CC during the incident – she felt it was very reassuring indeed as she was very nervous. They were apparently very good at communicating what was going on, and reassuring the passengers.
She’d also like to get some form of compensation – I think she should ask for a full refund of the ticket cost following an experience like this, plus a refund for the cab. Is this reasonable?
We’re not having a go at AF – with the possible exception of dumping their passengers at Liverpool Street once all the last trains had gone for the night, but I think she would like her money back!
I’d welcome any thoughts,