I've noticed in that wonderful piece of motivational drool that comes from Lee every so often that poor old DTM is included and expected to sell sell sell for the YSL incentive. If I was in the DTM crew room and i read that i think i would have thrown the computer so far off the wall as to hit bloody Lee in the head!
His throw a piece of shortbread, nuts, muffin down with a drink whether or not the pax asks for it or not and charge them for it just shows how management get selected!
Its just the same up north that some of the rudest crew i have ever encountered have ended up looking after us. I do of course use that term very loosely!