Gosh calm down everyone it seems as if the 'managing conflict' has not worked as well as it should. At Cranebank it is easy to recruit and train 100 NECC a month and this figure could be replicated at LGW. Futhermore of the 5-6 weeks training it is realised that only 10 days are required to meet mandated CAA requirmernts. To supplement Line trainers it would be easy to utilise Customer Service trainers and airport operations trainers to work alongside CC line trainers an idea that has been looked at a number of times. To assist in this there would be any number of retired staff willing to return to take on temporary roles.
When we scoped for T5 associate trainers (contractors) we were inundated with applications. I doubt it is going to happen as even the drip feed of new joiners now is beset with problems. Uniform, CRO checks and general chaos that exists in a sixties building are more than enough to cope with.
On another point already mentioned WW did indeed want to convert ALingus to a LoCo and dress most staff in jeans and casual shirts/blouses. That did not come of either but i fear he has a still time to make some major changes at BA.