411A seems a very anti union/anti decent pay and conditions type character.his laughable proposal to train an army of cabin crew who are waiting in the wings,to take the place of BA's current workforce if they fail to agree to some new contract is rediculous.does he realise BA employ about 14,000 cabin crew.just how long does he think it would take to prepare such a workforce and how would they gain any online experience ? any proposals to save costs have to be agreed by both sides in a fair and sensible approach,which recognises the needs of the business to remain profitable and therefore be able to offer secure employment,balanced with the needs of the employess to earn a living wage.this has always worked in the past and i am sure will work in the future.