"We have invested heavily in the product."
"Since 2003 through to next year we will be spending more than $2billion just on product -- that is lounges, interiors of our aircraft, and as you know we have one of the biggest aircraft orders out there.
Ummm... how about giving the cabin cleaners some new vacuum cleaners - the little handheld Dyson jobbies would be perfect. I am sick of brushing sh*t off the seats because the worn out old vacs the cleaners use wouldn't suck the skin off a custard. Frankly, it's embarrassing!
While we're at it, buy the deep cleaners portable electric air conditioners so we we dont have to run the aircraft packs and the APU for a minimum 4 hours to stop the poor dears from expiring from the summer heat buildup in the cabin. That's 400 litres of JET-A1 up in smoke = 2 barrels jet fuel = $340. Every aircraft, every month.