13th Month
Fenwicks girl. Before a round of expectation management begins, 13th month is sacrosanct to CX employees - especially ground staff and cabin crew. CX know that there would be a huge backlash if 13th month is not paid out unless there are exceptional circumstances (eg SARS). Despite the primary issue of fuel prices, loads continue to be solid and the airline, thankfully, is in good shape to weather the storm.