3 second pick up
I called Emirates yesterday about my flight to Birmingham and the phone was answered straight away. It took the girl a while to get an answer for my question but I think she was being trained.
Do Emirates have a call centre in Aus or does it go overseas? If the call was answered here which I think it was, then something has to give if Qantas think people will ring back four times and then be on hold.
I rang the Qantas 24 hour 13 whatever number at 4am once and got an automated message stating that due to high call volume at the moment I would have to wait on hold!