Handling...
re: cwlflyer's post; I, for one, certainly do not blame any one business part of CWL regarding this or other points - points only, NOT criticism of handling companies who do the best job they can given the fact that the airport itself seems unwilling to look at issues such as this if it involves spending any money and, say spending a little on the idea of TOM having a desk continually. It would make handling better for the staff who will not be under so much pressure and, of course, better for the pax, who, is why we are there to make their experience better so they use CWL again. They pay the rent at the end of the day !
Pax do arrive at all times esp early am flights - I know taxi drivers and people at satellite car parks who get people at CWL as early as 02:00 for all sorts of reasons. They choose to come in then and don't expect to be entertained but start their trip calmly and relaxed.
Marie-Antionette attitude of ''let them eat cake'' in 2008 does not work !