As a [comparitively] infrequent poster, what really gives me a lift and reinforces my faith in human nature, is the way we ex-service people, and some here in particular set about righting wrongs. In a calm and dignified, but nonetheless forceful manner. Go get 'em Chug!
I've written too, not that they're likely to take any notice of antipodean disgust at the action of one of their employees.
The man is living proof that not everything in life has a purpose but, sadly, I bet there are others like him in the system.