EGTEGOD-with reference to your quote "and flybe swanning round like they own the place (mostly flybe customer service staff that work in the terminal) I think the staff at ext do an execelnt job!"
I do agree that the staff do do an excellent job but that includes the Flybe staff who "swan around"!!! Just think where you would be now, without them????
P.S. yes i know i said do do!!!!!!! hehehe