I would be careful about accusing service providers of lying. They will have given accurate answers to the questions posed as to do otherwise would attract the threat of litigation.
Here is an example.
I was out in my Jet Ranger the other day and Buddy comes up
How many can you take? 5
How long can you fly for? 3 hours
How fast can you go? 120 mph
So Buddy goes away thinking I can take 5 rednecks, 360 miles in 3 hours. Reality - quite different.
As they say round 'ere
Git 'er dun !