http://www.airlinequality.com/Forum/ryan.htm
That ^^^ site makes interesting reading. I particularly liked the post about the Italian Ryanair employee on the 'helpline' saying (in Italian) "I wonder how long the English
will hang on?" only to cut the caller off when he/she replied in Italian.
How any company that consistently shows such utter contempt for its customers and employees survives is beyond me. Needless to say I would never pay to travel with them.