Latest definition of On Time Performance.
KUALA LUMPUR: AirAsia will compensate passengers whose flights are delayed for more than three hours.
The budget carrier said it would give RM200 e-gift vouchers that can be used to buy their next AirAsia flight or any AirAsia product or service online. The e-voucher would be valid for three months.
Labelled as its “
On Time Guarantee,” all flights from yesterday were accorded the service, which comes at no extra cost to passengers.
“We decided to put our money where our mouth was (in giving 5-star service).
Regards
E.B.