Maybe I'm completly off the mark, but let me recapitulate:
-The guy refuses to follow the union's action not to wear a hat.
-Then the guy gets confronted with guys who follow the union.
-The guy gets upset.
-The guy gets so much upset that he cannot fly anymore,
much to the damage of the company he was so strongly affected to.
-Then the guy gets into an argument with the company.
-Then the guy says "I will call the union".
Is that the same union he refused to follow the guideline?
As I said, maybe I don't see clearly, but if you ask me, this guy has a mess in his head.
Obviously his personal judgement was good enough to give a speech in front of the customer. Why is he not able to fly? I guess there is another point there - hidden agenda.
Dani