GHA why they are surly and how much they get paid
When I started with BA 20 odd years ago, we were expected to provide top class customer service, but we were being paid decently to do so.
Airlines now employ Handling agents whose staff are paid apprx 12-14k per year. They would make more money working at Tesco stacking shelves, so when you all wonder why the service is terrible remember how much they are being paid to get up at 0400am to work in terrible conditions with insufficient staff to get the job done because the Airlines are trying to get every penny out of the handling agent because the travelling public want lower fares......................