The original post illustrates the difficulties in contacting FR when you genuinely have a problem and need to speak to a human. Basically they make it impossible. To rub salt into the wound they actually profit from your futile attempts to contact them (premium rate number) Not sure what the position is in the UK but here in France when a service provider uses a premium rate number for customer enquiries you only pay for the call once it's actually been answered by human, I discovered that the other evening when I callled Orange after discovering I had a net problem.