Flying along one day, one of the passengers was quite worried about her cat, which was located in the aft cargo compartment.
Poor thing, it was having a fit down there.
I walked back to the aft end of the airplane, and asked the steward to lift the carpet, to access the aft cargo compartment hatch (right hand side, just abeam the third window from the end, and have a look.
The lady had a look, said a few words to the cat, and it then seemed to calm down.
Passenger pleased, cat pleased.
The steward did not know the hatch was there, so he learned someting that day.
Received a nice letter from the lady awhile later...and she said her cat arrived just fine.
Gotta keep the punters happy.