I have been assisted by a senior and helpful person in Zoom, to arrange alternative travel arrangements close to the times of our cancelled flight.
Assistance was given with the increased costs of the connecting flight, and the cost of travel with the alternate carrier was also covered, despite this being beyond the apparent scope of the Terms and Conditions. No compensation was offered, in line with the Terms and Conditions.
They pointed out that bookings made between the UK and Canada are taken by Zoom Inc (Canada) and not Zoom Ltd (UK), and as such are not bound by EU regulations. I apologise for my incorrect interpretation of this in an earlier post.
I shall make no further comment on this in this forum.
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ex curia