Extract from The Response
Any reports of intimidation or aggressive behaviour by security staff at airports should be addressed and resolved locally with the respective Aerodrome Manager.
Measures remain under constant review and we will adjust them where possible to reduce the burden on all concerned, while maintaining robust security.
Bland, ineffectual nonsense, and one suspects that the writer knows that it is. Spare us the meaningless buzzwords like "Addressed and Resolved". How would an operating aircrew actually do that.
Another quote, this from the CHIRP Feedback Spring 2008;
"The CAA continues to express the view that...aspects of ...CRM training should enable individuals to deal effectively with any adverse experiences associated with airport security, and protect them against the deleterous effects of stress. The perceived benefits of CRM training, together with the safeguards afforded by ....adhering to SOPs lead the Authority to conclude that the risk........is adequately mitigated, as evidenced by the fact that no flight safety incidents have been reported."
Those of us who are interested in safety should dwell on this quite remarkable piece of pompous, circular drivel put out by the CAA.
It says
1. Because crews are trained to deal with stress, there's no need to change something that causes stress.
2. All will be solved as long as crews adhere to SOPs.
Yes, well, we know that; but the problem is that perhaps they don't, due to the stress created by the security process.
3. Nothing is worth doing unless and until a flight safety incident has actually occurred and been reported a such.
This is CAA tradition, of course. Wait for the accident and then prevent it.