From Zoom's own website - Terms and Conditions:
SCHEDULES AND FLIGHT DELAYS
Times displayed on website, brochure or elsewhere are not guaranteed and are not a part of the contractual obligation. Zoom Airlines reserves the right to substitute alternate carriers, aircraft types, and may add or exclude en route stops at our discretion without notice. Schedules are subject to change without notice. Zoom Airlines is not responsible for passengers making connections Passengers are responsible for verifying their flight departure times 24 hours prior. Zoom Airlines does not offer compensation for inconvenience or loss of personal/business time caused by schedule changes or flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.
No mention of EU regulation 261/2004 - and wording that tramples right over its provision. This seems to be completely illegal and is certainly no help when trying to negotiate with the intransigent and thoroughly unhelpful Customer 'Service' team when trying to return to the UK when Zoom stand passengers by cancelling a flight. All they keep repeating is "you did read the Terms and Conditions, didn't you?"
It stinks, and this sort of 'flying above the law' could very well be their un-doing in these harsh economic times. Certainly, their outbound flight had barely 72% load factor, so was very unlikely to be returning a profit. There's only so long an airline can survive with unprofitable load factors (witness Silverjet), cancelling flights, and pi$$ing off their loyal passengers.
Please can someone shed any light on previous such cancellations, or their experiences in claiming their due compensation under EU 261/2004.
WWW
caveat emptor