It is unfortunate that the systems go down, or the computers go down. It doesn't help that there is no Flybe based IT support on the IOM. FS have to call to get someone out, and the response times arent quick. If its a software problem Flybe can dial in, but if its hardware its not so easy.
There are 4 Self Service Kiosks aswell, which are also tempremental.
Obviously all is ok when it all works. No not a good end to TT, but it cant be helped.