True, but they are still bound by EU regulation 261/2004.
Simply trying to claim that a cancelled flight has 'been delayed' in an attempt to avoid responsibility and compensation is plain dirty.
Other than the well publicised precedent set by Harbord v Thomas Cook, does anyone have experience of extracting their due compensation from these rogue airlines who shirk their responsibilities to their customers?
Their refusal to offer any assistance for the problems caused by the cancelled flight is completely illegal as it flies in the face of 261/2004 - about the only thing that IS flying in Zoom!
I think that their myopia on this matter will cost them dear when everyone realises their right to compensation.
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Zoom - Tum podem extulit horridulum