Friends,
Three years ago had to cancel a two week vacation to Italy due to my Dad requiring surgery, the cancellation was three (3) days prior to departing JFK, New York to Rome on a Perillo Tour.
Luckily, purchased travel insurance through local Liberty Travel here on Long Island which covered the cancellation of trip and was reimbursed by
Perillo. The only sticking point was Alitalia who REFUSED to refund the airfare since they claimed it was seat revenue lost. Numerous attempts were made to persuade Alitalia by myself and Liberty Travel to refund the airfare- but they just flatly denied it.
If I have the chance to book another tour to Italy, you can bet I won't be flying Alitalia. Any travelers out "there" have any similar experience with Alitalia?
Lee Norberg
Oakdale, NY USA