The 96er....As you will probably be aware I know scores of flight deck and cabin crew and the general concencus of opinion is that they miss their own staff doing the handling but commercial decisions rule.By and large Aviance have done a reasonable job considering the lack of training.The comment about being slow to attend aircraft is not commonplace amongst all flight deck crew.There may have been one or two who complained but that was generally because dispatchers may have been delayed on a previous service,which of course not all pilots would understand.You will never keep BA pilots happy all of the time.
Nevertheless,keep up the expected standards and please make sure my shuttle to LHR is not delayed on Monday!!!!