Having read The96er's comments,I feel compelled to make my first posting.Having worked for BA for 32 years at MAN before being shafted by WW I can honestly say that nothing matched the committment and professionalism of the BA staff on the ground at MAN.Whilst I know for a fact that the standards offered by Aviance over the last 12 months since taking over the handling contract have improved,they are still not a patch on the quality of service previously supplied by BA's own people.
I know the BA management team at MAN personally and what you claim they have said is utter b*****ks.