Well in true gulf style this is sounding like a Right Royal F
Up of extreme proportions.
The truth of this will never come out given whom the passengers were. But given what has been said, add your buckets of salt and then some.
An accident that should never have happened.
Thankfully in our mob all clients are banned from the front end they have all been explicitly told to turn right at the top of the stairs!
Ma’a salama