15 mins response time for a primary mission(day)? Is that normal?
My understanding is that the interval from notification to en route would rarely be less than 15 minutes, and in fact would often be significantly longer. Is this correct?
Its pretty rare for a government to make such an expensive decision and then admit that there are problems. Of course they are going to say how happy they are.
Is there any truth in the interesting rumor currently going around that there was a recent substantial penalty paid to the customer? That doesn't sound like a happy customer to me.