Thats typical to be honest. Send the poor young loon to sort the problem out which he proberly had nothing to do with it to start with.
You can be assured that the crew wouldn't have been happy either and will have moaned big style when they got home.
But what I have posted is purely speculation. There are a few other possible reasons but to start mentioning them starts pointing the finger at various parties and doesn't really help the discussion about your lack of responce to your complaint.
I don't think you will ever get a satisfactory explanation about what the cockup was. To be honest I would be suprised if the crew knows the full story.