Bus429, it may have been remedied from the f/c pov, but NOT from AlexW1's (the SLF) pov! Alex wants to know what made KLM draw up the list the way they did.
I know f/c simply refer to passengers as SLF for a reason (and sometimes it's the worst reason of the lot), but in this case, that SLF has a brain and is demanding to know WTH her family was split up, and how to get KLM to explain why they did what they did.
Alex, for the record, I totally understand your situation, and I'd be doing the same as you - raising hell to get (even if it is grim) satisfaction for your query. I hope you manage.
S.