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2nd Jun 2008, 11:45

#797 (permalink)

green granite

More bang for your buck

Join Date: Nov 2005

Location: land of the clanger

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Quote:

Service levels at Heathrow Airport are "a national embarrassment", Giovanni Bisignani, head of International Air Transport Association (Iata) has said.

Full article here http://news.bbc.co.uk/1/hi/business/7430883.stm