My wife's attitude to NJ changed when she read that its owned by BH/the sage....
She has a point, biz aviation is littered with cowboys and muppets. Lisbon staff get slated here but no worse that the ops depts of the rest of the "Big Airlines" et al.
Yes BH look for profit form their investments and if playing the rules works great, at the same time though, they're not going to screw around either... the staff are the front line to the customer! without the customer (owner) there is no airline...
I doubt you'd see NJE sacking a capt for running out of duty time or running their operation from credit cards or rejecting expense claims and telling you to resubmit next month. (all egs of small biz operators from these forums recently).
iX