The biggest problem at Arkefly (TAN) is within the management and some of the staff that they employ and this starts at the very top with Steven van der Heijden, who is the Chief Executive Officer (CEO) van TUI Nederland. He is very small minded and has a reputation across the industry for being harsh towards his employees. I would be surprised if the TUI group keeps the Arkefly operation running, as they must have very high overheads and they have functions within the company that other airlines within the TUI group have outsourced to handling agents etc. When travelling on a package holiday from the Netherlands we have very little choice when it comes to which airline we go with, however I must say Arkefly is the worst carrier that we currently have operating from the Netherlands. Given the current climate I think that it is about time that major changes occur at Arkefly.