Just ask the passengers who had to deal with EK ground staff after the returned flight EK 722 NBI-DXB.
From all reports the cockpit and cabin crew did a great job. The real disaster struck when people had to deal with the ground crew. That was Nairobi. From all reports the ground crew in DXB wanted to deal even less with the onward connections. As far as DXB ground crew were concerned, this was an operational problem and nothing to do with EK in DXB even though the connections were with EK.
Shame EK, Shame.
