PPRuNe Forums - View Single Post - EXETER
Thread: EXETER
View Single Post
Old 18th May 2008, 21:35
  #308 (permalink)  
civil aviation
 
Join Date: Jun 2003
Location: SW
Posts: 112
Likes: 0
Received 0 Likes on 0 Posts
Security Shambles

Still a small airport but security capacity (only one channel) is now woefully inadequate for peak departure periods and Flybe 40 minute check-in.
Flybe and other jobsworths were totally unhelpful, despite huge queue extending back into the check-in area, until someone worked out that PAX for flights departing in 10 mins (mixed-in with those whose flights were departing hours later) needed to be extracted from the queue and processed immediately. Result= more predictable but avoidable late departures.
No evidence of any Airport 'customer service' or personnel (despite the huge charges the airlines claim they/you are paying !)
On balance, still better than the 'terminal' experience of a big airport but Exeter and Flybe need to get their act together.
Anyone from management or security care to comment?
civil aviation is offline