I think CTC's been sniffing around....I think they've been developing a CRM course for Eagle??
Probably way off track here- Apologies in advance :
The airline has contracted a UK based company, CTC Aviation to provide training to both new recruits and Flight Service Managers.
"CTC specialises in aircrew training and their instructors are qualified in Crew Resource Management, a qualification approved by the UK Civil Aviation authority," said Ed Sims, Group General Manager International Airline.
"The delivery of high standards of customer service is key to the success of Air New Zealand and our crew receive sound training in a number of fields.
Our relationship with CTC will enable us to have our London-based crew trained locally which is more efficient than using our training staff from Auckland and will reduce the costs of introducing the new service," he
said.
http://www.airnewzealand.co.nz/about...cabin_crew.htm