Guys,
If there is a problem tell them about it. The more people that complain the more chance you will have of getting it changed.
I had huge issues when it first came in, our airfield got the blame for people getting the wrong adressee's on the flight plan, When they come from a different place everytime how do we control it. We had a snotty email saying 'please ensure your customers send stuff to the right place, we have redirected it, dont do it again'
I was not best pleased with that so sent a snotty email back, 30 seconds later get a call from engineers saying they didnt like my tone, so they had no choice but to listen to my hightend tone and a few well placed words about what they could do with the system and where was the consultation. They ended up sending us an apology as i was on the radio at the same time and they were just going on and on about how perfect the system was.
Nats say they consulted the airfields, what was the result?
I now have a rough idea of how to use it but instead of using one book to code the flight plans, the airport manager has had to go through all the major AIPs for the european countries and create his own manual. Not a pleasant thing to do.
DBB
Awaiting the onslaught
