Just out of curiousity, how was your attitude towards him/her when you walked up and checked in? If it was a genial attitude, polite, and not arrogant or demanding, than I agree that you were treated inappropriately (welcome to stand-by travel). However, if you came up to the counter with an attitude of "you owe me this", then maybe you set the guy off. Don't know, wasn't there, and this is not an attack on you from me by any means. I do know that there are usually two sides to every story.