If the occupants of Waterside are reading this thread,
BIGBATMAN has just given them priceless information for free.
However, I know from 27 years in commercial (and some local govt) life in Britain that, when you tell a 'manager' about a problem and some ways to resolve it, the reply is usually along the lines of:
- We know about this and are developing a solution
Babel Fish translation: Shut up and go away. We are not going to spend any more money as we are getting away with it and I have targets to meet. Don't tell anyone else about this.
- We do not think that this is a problem as our statistics show that all key time demarcations are being met
Babel Fish translation: Shut up and go away. We are not going ...
You will know other standard replies which include the shocked look on their face that confirms that they did NOT know what the problem was but pretends that they do and fobs you off.
What Waterside has yet to realise is the colossal damage done to the company by T5 and having their own staff speaking to the media (such as here) to tell the truth. It means that BA have used up all the last reserves of patience and desire to help their employer. The company may be said to be emotionally bankrupt for their staff no longer feel anything towards the company other than the hope to find another good job before it gets bought out.
M.MOUSE is also correct. The decision to use automation to (supposedly) eliminate human failings has been a very successful ploy of technology salesman in the past 20 years. But it creates a vicious circle with the few remaining humans in the system. This problem has been discussed in the BA Mgmt thread.