Having worked as crew a few years ago I thought the letter was really good as well until I read...
...professional Flight Attendants who lay down their lives every day to protect your travel across the world.
Lay down their lives??? Maybe it's the American in the author being over-dramatic but come on! Nobody would deny that the vast majority of crew do a fantastic and often thankless job and yes there is an element of risk involved but so there is in many other jobs. Should I start paying my window cleaner danger money in case he falls off his ladder laying his life down to protect the cleanliness of my windows? I'd rather be up in the air than driving a bus or a taxi around London's streets or working up some dodgy scaffolding.
Unfortunately, whilst flying, I did work with several individuals who genuinely believed the only part of their uniform missing was a red cape with an 'S' logo on it - you all do a great job but let's keep it real folks!