Hufty,
It is not a matter of a problem with A customer, it is pretty much a problem with ALL the customers. Most people who where over there during the last quarter in 2007 never got a refund, which due to their accounting policy everybody requires, minum 500$. Needless to say, a lot of them never even got their ratings.
Ben is almost never at the school, only saw him 2 or 3 times over 3 months, Trevor is following the same path, only came to the office 2 or 3 times a week. They both have more important (airline) jobs now.
I just hope they don't get anybody else to rip off!