hi, i work for servisair at MAN and i can tell you this is not the case, we'r a good handling agent (here up north, anyway...)
Albeit, there are some who dont give a flying hahuter about the companies representation, and yes, some do mess about, but 99.9% of us do do a great job.
I have to agree Menzies have got their acted together of the past few months, and are prodiving very good service, hence the new contracts....
G-STAW