Originally Posted by
PAXboy
the quaint idea that the CAA should monitor the airlines for fairness to their customers.
It's not quaint at all. There is a whole department of the CAA, the Consumer Protection Group, set up to do this very task :
http://www.caa.co.uk/default.aspx?ca...90&pageid=2319
http://www.caa.co.uk/default.aspx?catid=436
Lots of cost to a combination of the taxpayer and the various fees the CAA charge us. God knows what this department actually achieves.