Just to clarify...
I am partner to someone who works there and I am quite familiar with the policies of the company as I use to work there myself.
The deposits have been non-refundable for some time,thats why they are deposits...just like a house deposit,if you dont go through with the sale then you lose the deposit.This is policy for many companies in varied industries and I dont see a problem with that at all....as I said they make a commitment to you and you to them.
If you knew the people involved in the day to day operations there is no possible way you or the thousands of people whom they have trained could consider them to be the letter "C" in the word crook.
I can see though that maybe they need to follow the american way and make you sign an agreement rather than discuss the deposit,that way both sides involved knows the policy and there are no grey areas.
