The whole T5 thing seems to have brought with it a whole new level of inane passenger comments, but two instances in particular come to mind. Shortly after the ill fated opening, a friend of mine was operating a flight out of LGW when a lady decided to upgrade herself to club. When asked to go back to her seat, she replied that the least BA could do, considering the T5 fiasco, was to upgrade her. Shame she'd never flown from LHR!
Not long after that, we had another passenger shouting the odds at both the ground staff and the crew on board because British Airways had not phoned her to tell her that the clocks were changing to summer time and as they obviously couldn't even get the simple things right, they had no chance with a new terminal!
You've got to wonder sometimes!
JSL