Why is it that BA, who used to term itself 'the world's favourite airline', apparently determined to make itself look bloody stupid on such a regular basis ? I, for one, used to enjoy flying with BA both long and shorthaul as it appeared to be a thoroughly professional airline that looked after its most precious asset namely its customers in a degree of style.
After various re-branding exercises which did not work and the use of franchise operations hiving out routes to low-cost operators we now have the debacle of T5, reports of racist flightdeck crews, front line headlines in the Sunday Mirror about hero pilots. Is it not time that someone within British Airways took a grip ?