The BBC Watchdog presenter Nicky Campbell asked M'OL whether "it was time he grew up now that he's playing with the big boys."
M'OL was given an opportunity to respond to several complaints from customers but just brushed them off with crap statistics. When asked why Ryanair never answer the phone he was reported to say "because they keep you on the bloody phone all day!" Absolutely priceless.
M'OL has done a fine job of creating the airline, but he's now a liability. Perhaps the Ryan's need a more conciliatory MD for the next stage?
