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Old 26th Apr 2008, 08:00
  #19 (permalink)  
beerdrinker
 
Join Date: Jun 2001
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Please excuse this input from an interloper, but in order to understand the problem could you please explain FSM and CSS?

Is the FSM the Flight Service Manager, senior cabin crew on board akin to BA's Cabin Service Director - CSD. And is the CSS the Cabin Service Supervisor, in charge of a particular cabin akin to BA's Purser.

Thanks
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