Red
You have good idea there. I hope that others contribute and then we have the basis for a healthy debate that could put those items into categories....
Urgent, URGENT,
URGENT
BLOODY GOOD IDEA
NICE BUT NOT ESSENTIAL - WAIT FOR THE 'B' MODEL THEN GET IT RIGHT!!
You then go out and organise an 'Operator's Conference' with your agenda nice and clear and all singing from the same hymn sheet. You invite AW and the NAAs.
Lock the doors and don't let them leave until you have a commitment and a time-line and an action-list with the names of those responsible. Change may come at a price and you may grumble at it but 'just living with it' will make us look immature and irresponsible.
Our industry is a proud one and a competent one. Those industrialists who think that the answer lay in increasing sales of a faulty product can be likened to those so-called 'bankers' who sold mortgages to people who could never afford to pay and were described by one journalist as
'not real bankers - just financial engineers' . The same could be said of those whose bonus depends on sales numbers rather than satisfied customers.
(Gee - hope I don't get the sack for that!!)
signed Herbert Gruntbucket, Southend.
