BA's Contempt for Passengers
Not that bothered by the shops - if I don't want to buy I don't have to. However, airlines are meant to get people from A to B and hopefully the good ones treat their passengers with a bit of repect.
Last night the BA1338 from LHR to NCL due out at 20.50 was delayed until 22.30. Pax were told regularly that the reason was the late arrival of BA363 from Lyon, and once this arrived it would do the outbound BA1338.
BA363 arrived at a21.25 and at about 22.00 BA1338 popped up on the BA website as canx - at this time pax in the lounges had not been told.
I know a number of Gold/Silver cards for which this is the last straw and who will never set foot on a BA aircraft again - more gains for KLM/AF and National Express East Coast.